Refund-policy

Return Window

You have 30 days from the date of delivery to return an item purchased directly from Bow Products. After 30 days, we're unable to offer a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all included hardware (T-bolts, knobs, feathers, miter bars, etc.)
  • Accompanied by a receipt or proof of purchase (order number or confirmation email)

Non-returnable items:

  • Products with obvious signs of use or installation (e.g., feathers mounted/scuffed, hardware scratched from mounting)
  • Any item missing parts or damaged for reasons not due to our error
  • Items returned more than 30 days after delivery
  • Clearance/final sale items (marked as such at time of purchase)

Purchased Through a Dealer (e.g., Rockler or other retail partners)?

If you bought your Bow Products item through a dealer rather than directly from us, please return it through that dealer per their return policy. We're happy to help troubleshoot a product issue either way — reach out through our Contact Us page — but refunds for dealer purchases need to be processed by the dealer.

How to Start a Return

Reach out through our Contact Us page with your order number and reason for return. We'll confirm eligibility and provide the return address:

Bow Products Inc.
8778 Boyce Rd
Corfu, NY 14036

Refunds

Once we receive and inspect your return, we'll email you to confirm approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days of approval.

Missing a refund? First check with your bank/card issuer — posting can take a few business days on their end. Still nothing after that? Reach out through our Contact Us page and we'll look into it.

Return Shipping

  • You're responsible for return shipping costs, which are non-refundable.
  • We recommend a trackable shipping method for any return — some of our fence systems and multi-piece kits carry meaningful value, and we can't guarantee receipt of untracked packages.

Defective or Damaged Items

If an item arrives defective or damaged, contact us within 30 days through our Contact Us page or by phone at 844.895.4488 — we'll cover an exchange or replacement, no return shipping cost to you. This includes manufacturing defects in feathers, EVA tips, or hardware components.

Warranty

Most Bow Products items (FeatherPRO, Portable Saw Featherboard, XT XTENDER Fence, PushPRO, etc.) carry a one-year limited warranty against defects in materials or workmanship — separate from this 30-day return window. Contact customer service for warranty claims.